how we manage your worx website

Your Worx Website is Live? Here’s What Happens Next

In Help, Worx by Rob Edsell

If your Worx website is now up and running on your chosen domain (that’s your website address) you’ll be wanting to know how to get hold of us to organise any amends, where to send your blog posts so we can publish them for you, and a bit more information on how we go about things in general – so here’s the bumph.

Where to send stuff

Send all your website and online marketing queries, questions, requests for ’30 minute jobs’, requests for larger projects like design and marketing work and requests for help in using your website to [email protected] .

Your email will go into our ticketing system and Nick, Iura or Ben will either assign the job to one of our developers straight away or get back in touch with you if they need more details before they can get cracking. If your request is outside of the scope of the free ’30 minute jobs’ included in your plan, we will always give you a quote to do the work and never charge you without making sure you are happy with this.

You can also call us during UK business hours (9-5 Mon to Fri) on 0800 802 1696.

You don’t need to get in touch with us about updating your WordPress, Themes or Plugins, or about backing up your site or keeping it secure, as we’ll be handling all of this in the background.

We want to help you get the most from your website

This means helping you keep the content fresh, current and relevant by updating it within a few hours of receiving the update request from you. It also means helping you use the tools available to generate more business, whether this is through publishing blogs that tell you all about the tools and how to use them, or by putting the tools (mostly plugins and widgets) on your website. You are of course welcome to make amends to your site yourself if you are comfortable doing that.

Billing

Once your website is live, we will send you an invoice for the remaining 50% of build cost (the first half would have been paid as a deposit) along with one for the recurring monthly fee. The email will consist of a summary of the bill and a link to pay online. If you are not sure the email is from us, please do get in touch with us by emailing [email protected] and we can clarify when the invoice was sent so you can be sure.

Stay in the loop

You will want to receive our monthly newsletters as these are full of ideas for utilising your website to the max. We have one for non-clients who are interested in what we’re up to, one for newbie clients (like yourself), and one for older clients who’ve been with us from the beginning. We try to make sure everyone is on the right list but if you’re not convinced you are, just pop me an email at [email protected] and I’ll investigate!

Our blog is also well worth keeping an eye on as we use it to keep everyone informed of the goings on at Worx, to showcase new websites, and to post helpful tips for using your website and undertaking online marketing activities. You can find our blog here.

You will also want to follow us on Social Media as we post our own blogs along with some that other people and companies have written that we think you’ll find useful. You can find us on Facebook here, Twitter here, Google + here, Pinterest here and LinkedIn here. Do ping us a message on whatever platform you connect with us on and we’ll happily follow/like/connect with you and your company page too.

Got any questions?

Just fire them across to [email protected] and we’ll get back to you asap!