How it Worx


We rebuild your site on our secure WordPress platform that we constantly monitor and patch, sort your hosting and manage the techie stuff so you don’t need to worry about it.

Next we proactively manage your website, suggesting hundreds of ways we can improve the performance, so your website can drive your business forwards.

Whenever you want to change the wording or images, add a page or product, tweak the colours or contact details, all you need to do is wiz us an email and we’ll make the changes at no extra charge.


Is your website under-performing? Outdated? A nightmare?

Time to get the Worx.



Worx Plans

Each Worx plan caters to easily defined website types, providing you with everything you need for that sort of website.

Those of you needing a website with some oomph, advanced functionality and capability to drive your business forwards, will want Pro and VIP plans.

Custom Worx is for those wanting a little bit more; Whether it’s a website built from scratch, a particular design feature, or added eCommerce functionality, our amazing crew of WordPress developers are here to help on a POA basis.

If you are an agency interested in enlisting Worx to provide a white labelled service to your clients, have a look at Worx.Agency.


Every plan comes with…

24/7 support

Super fast, secure and reliable hosting

Locked down site security

Regular website back ups

Mobile and SEO optimisation

Unlimited ‘30 minute jobs’ to your website

Worx Story

In 2015 founders Rob and Nick witnessed the world of websites advance to a point where they could deliver a whole new level of service. They embarked on a journey to create and deliver the Worx – a service to change the way businesses work with the Internet.

Worx Promise

To be the straightforward, hassle-free, all-inclusive web presence solution every business owner dreams of.
To NEVER make excuses, pass the buck, overcharge or under deliver.

Sign up to our newsletter for all the latest news and views from the Worx team!

Questions

How can the Worx help me?

The Worx takes away 100% of your workload for running your website. We rebuild your site on a secure platform that we constantly monitor and patch, sort your hosting and manage the techie stuff so you don’t need to worry about it. If you want to change anything on your site you can either pop on and do it yourself, or wizz an email to the Worx team who will do it for you with our unlimited support.

What is included in the Worx?

The Kitchen Sink! Each plan comes with everything you need to run an online business from domains, hosting, mobile optimisation, SSL certificates, website backup, support, theme and plug in licenses.. the Worx…

What support do you offer?

All Worx plans come with 24/7 email support. You also get unlimited ’30 minute jobs’ to your website.

In practice, most jobs are completed in business hours Monday to Friday as that is when you are working. BUT we also have hosting support developers working round the clock and can help in an emergency.

Really? Unlimited jobs?

Thats right! It sounds too good to be true but it isn’t.

We always play fair and we’ve found our customers do to so it just worx. It’s clearly its not reasonable to expect hundreds of hours of work each month for a small monthly fee but you can expect friendly polite staff, on hand to help you get the most from your website.

How long does it take to complete a job?

As a rule we aim to complete tasks on the same business day, most within 4 hours, but our guaranteed turnaround time is dependant on your plan. We guarantee to turn jobs around within 4 hours for our VIPs, 8 hours for our Pros, and 5 days for Growth.

If you request a task over the weekend (and you don’t have a VIP plan), we generally take care of it first thing Monday morning unless we think it can’t wait.

Will you do any size job, no matter how small?

Sure, we can nip onto your site and make any little changes with ease.

Can you design and build me a brand new site?

It isn’t part of our plans to design brand new websites, but we can do that for you as a Custom Worx bolt-on job that you can buy when taking out a worx plan.

If you want to talk with our Custom Worx team about this then please get in touch

What about changing the design of my existing website when you move it?

Most often we simply make a copy of your existing website on our WordPress platform. However, we realise that if your site is really outdated or broken, making a copy wouldn’t be particularly helpful! So while we review it ready to move it onto our  platform we keep an eye out for ways to improve it, using things like more modern themes and layouts, then run these by you before implementing them.

If you want to talk with our Custom Worx team about a bigger design change, please get in touch

Can you help if my site has been hacked?

Yes. Customers get these small fixes as part of the Worx plans. If it turns out to be a much larger job we will inform you and then we can discuss what you want to do. All our plans include regular security scans which help to reduce the risk.

This is too good… Can I white label it for my customers?

No. We don’t have a white label side to our business but we do have a very generous affiliate program you can join.

Become an affiliate 

Would you support more than one website?

Yes. However our model is based on a monthly support plan per website so if you need us to run more, you simply have to sign up to an additional plan.

Is it really 24/7 support?

Yes. We have a long history of providing ‘always on’ hosting services.

In practice, most jobs are completed in business hours Monday to Friday as that is when you are working. BUT we also have hosting support developers working round the clock and can help in an emergency.

If I join today, how long will it take to be up and running?

The Worx team can start working on setting up your site on the same business day you sign up. We have to check your details and activate your account first then we move the existing content onto the Worx Managed WordPress platform.

Once that is done, you can submit your first job.

Do you do one off jobs? Or is it only monthly plans?

We only do monthly plans, with any larger one-off jobs requiring Custom Worx. The main reason is our Worx service is provided on an ultra secure, locked down version of WordPress and the team know every inch of how it works – this is how we can do so much for so little.

Are there limits to what the Worx will do?

If a job can be done in 30-45 minutes it is considered in scope, if its any more complex it is out of scope and considered more of a Custom Worx development.

Do I have to commit to a contract?

No. Our monthly service is billed using a recurring monthly subscription. There are no contracts to sign or cancellation fees. A set up fee is charged to rebuild your site on our platform (you can move it from us to any other wordpress host) but that is it. Our customers stay with us because we’re very good at what we do.

This sounds too good to be true… how can you provide unlimited support for monthly clients?

We’re fair and we’ve found our monthly clients are as well. We support a reasonable number of tasks per client and we will let you know if you’re stretching the friendship.